The smart duty-free system

Overall

The Smart Duty-free System is a comprehensive solution designed to meet the requirements for processing tax refund transactions at participating refund-eligible stores, in compliance with the host country's regulations. Featuring a modern cloud architecture and flexible integration capabilities, the system delivers a seamless experience for both operational staff and customers.

Categories

• POS Integration Module

  • Direct connection with the store's existing POS system.

  • Automatically scans the barcode on the purchase invoice.

  • Rapidly retrieves transaction information using the invoice number or purchase date.

  • Supports processing of multiple invoices in a single tax refund transaction.

  • Automated checking and control of the tax-free limits as per regulations.

• Passport Processing Module

  • Integration with dedicated passport readers.

  • Scans and processes data from the MRZ (Machine Readable Zone).

  • Allows manual entry of information when automatic scanning is not possible.

  • Supports the processing of information from entry permits/visas.

  • Automated verification and validation of passenger information validity.

• ASP Service Platform

  • Centralised product catalogue management is easy to update.

  • Categorises goods by purpose (consumable/general).

  • Manages tax rates and detailed selling prices for each item.

  • Real-time data synchronisation between systems.

  • Provides a flexible API for external integration.

• Cloud Processing Engine

  • Automates the entire tax refund transaction process.

  • Direct connection with the tax authority to send/receive valid information.

  • Stores and manages complete transaction logs for traceability.

  • Automatic error handling and retry execution when necessary.

  • Provides detailed reports and statistics to support analysis and decision-making.

Integration Capabilities

• Integration Capabilities

  • Supports standard REST API, making integration with external systems easy.

  • WebSocket for real-time communication.

  • Batch processing for large-scale tasks.

  • Event-driven architecture for flexibility and easy scalability.

• Scalability

  • Leverages Microservices architecture for development and deployment flexibility.

  • Container-based deployment (using tools like Docker and Kubernetes) ensures portability and ease of management.

  • Auto-scaling to meet high load demands.

  • Supports Multi-region deployment to ensure global availability and performance.

• Security Features

  • End-to-end encryption protects data during transit.

  • Two-Factor Authentication (2FA) enhances user security.

  • Role-based Access Control (RBAC) for permission management.

  • Audit logging for controlling and monitoring all system activities.

Benefits

• For the Business

  • Automate the entire tax refund process to reduce reliance on manual operations.

  • Minimise errors through logical control and data validation.

  • Increase transaction processing speed to enhance operational efficiency.

  • Easy centralised management across multiple points of sale.

  • Provides real-time reporting, supporting fast decision-making.

• For Employees

  • User-friendly interface, easy to approach and use.

  • Supports fast and intuitive business process handling.

  • Integrates tools to assist with data entry and error detection.

  • Easy to control and review data.

  • Convenient information search and lookup.

• For Customers

  • Reduced waiting time at the counter.

  • Experience a professional and transparent refund process.

  • Ensures accuracy in every transaction.

  • Improves the overall in-store shopping experience.

Support & Maintenance

• Support Services

  • 24/7 technical support via multiple channels (email, phone, ticket).

  • Staff training on system usage tailored to business needs.

  • Provides detailed, easy-to-understand documentation.

  • Regular software and new feature updates.

• System Maintenance

  • Conducts scheduled maintenance to ensure system stability.

  • Continuous system monitoring (24/7) to detect and quickly resolve incidents.

  • Automatic periodic data backup to ensure information security.

  • Includes a Disaster Recovery plan to minimise the risk of service disruption.

Implementation and interaction model between products